continental airlines 1 Essay - 6446 Words

Continental Airlines: Outsourcing IT to Support Business Transformation Prepared by Neils Christensen and Keri Pearlson As the Texas sun began to set, Janet Wejman, the Chief Information Officer for Continental Airlines looked out the window of her Houston-based office and considered what her next move should be. It was now November 1996 and while she had only been with the company for a few months, she faced a dilemma relating to the airline’s information technology outsourcing agreement with Electronic Data Systems (EDS). The ten-year contract was beginning to show some strains as a result of the dramatic changes that had taken place at Continental since the contract’s inception. Tensions had developed between some of the:†¦show more content†¦The change in management had direct implications for the outsourcing relationship. Dennis Stolkey, a Division Vice President with EDS’ Travel and Transportation Group (and the former account manager, for Continental), indicated that the outsourcing relationship between EDS and Continental had evolved through several stages. He rec alled: Continental was the Travel and Transportation Group’s largest customer and we treasured our partnership with them. I believe the relationship grew stronger after the initial signing, but especially during the 1993 and 1994 (CALite) years where strategic relationships were developed with Continental senior management. With the emergence of an entirely new and successful management team in 1995, we found ourselves trying to build new relationships and prove EDS again under the new circumstances. Bill Miller, Senior Director - Telecommunications Technology, who joined Continental in 1984 during its first bout with bankruptcy noted: One of the most challenging aspects of this agreement was perpetuating the intentions, underlying assumptions, and strategic objectives of the original contract. In the five years after it was signed, only one person from Continental who sat at the negotiating table remained with the airline and only two senior managers who lived through the outsourcing process were still here. With each generation of new people there is notShow MoreRelatedGordon Bethune and the Complete Transformation of Continental Airlines1580 Words   |  7 Pagescomplete transformation of Continental Airlines Overview When Gordon Bethune left his job at Boeing in February 1994 to accept the position of chief operating officer (COO) of Continental Airlines, the company was struggling to survive. Even though it was the fifth largest commercial airline in the United States, with revenues of nearly 6 billion dollars, the company had reported a net loss every year since 1985, and was ranked the last among the top ten commercial airlines in the United States inRead MoreContinental Airlines, Inc1205 Words   |  5 PagesContinental Airlines Inc. Analysis Strategic Management Vision Statement Continental Airlines Inc. seeks to lead its industry in superior customer service, innovative technology, employee satisfaction, and environmental advances, at home and abroad. Mission Statement At Continental Airlines Inc., we strive to obtain excellent customer service and satisfaction through technological advances in on-line bookings and e-ticket purchases. We have strict security measures to ensure ourRead MoreContinental Airlines1616 Words   |  7 PagesManaging IT for Business Continental Airlines: Outsourcing IT to Support Business Transformation Questions: 1. Why is it necessary to have top management support for the implementation of technology innovations? Innovation implementation require adequate resources including money, but more importantly, people and time. These resources will not be formed without top management support. Top management support is essential for the project since it is they who allocate the funds whichRead MoreUnited Airlines And Merger With Continental Airlines Essay1393 Words   |  6 PagesABSTRACT UAL Corp.’s United Airlines announced merger with Continental Airlines Inc. on May 3, 2010 and became the world’s largest airline. This $3 billion merger between the two airline companies lifted the beigest regulatory hurdle ever in the international aviation sector. In this paper, I will review through the timeline that covers from the announcement of the merger to the completion with major milestones noted and what role the Federal Trade Commission (FTC) was playing in this merger. TIMELINERead MoreFemale Filight Attendant Cover Letter Sample996 Words   |  4 Pages†¢ Providing a pleasant team environment at the same time as ensuring safe and professional journey As you are seeking the services of a flight attendant who stays well-informed on her field, an enthusiastic team member and dedicated to achieving airline success, you should consider my credentials. My resume is enclosed for your review. I would be pleased to have a meeting with you to discuss the requirements of the position and my skills in detail. I will call you within a week to follow-up. In theRead MoreSwot Analysis Of Brenneman s Leadership1093 Words   |  5 PagesBrenneman’s leadership actions clearly showed his in depth understanding of the airline industry and where Continental needed to achieve to bring this company out of a third bankruptcy. His actions in driving his staff not only fell into each quadrant of the Competing Values Framework (CVF) described by Quinn but can also be seen linked to Nohria’s 4+2 formula. Using the first quadrant ‘Human Relations Model’ of the CVF which focused on building a collaborative environment, Brenneman was ableRead MoreGeneral Environment Analysis of the Airline Industry1345 Words   |  6 PagesThe U.S. airline industry has been in a chaotic state for a number of years. In 1993, a U.S. government report indicated that the industry had â€Å"Lost huge amounts of money in the past three years, and it has never made a sustained, substantial return on investment†¦Ã¢â‚¬  According to the Air Transport Association, the airline industry trade association, the loss from 1990 through 1994 was about $13 billion, while from 1995 through 2000, the airlines earned about $23 billion and then lost about $35 billionRead More Continental Airlines Essay845 Words   |  4 Pages 1.  Ã‚  Ã‚  Ã‚  Ã‚  Continental Airlines, like other companies in the airline industry, is a volatile organization. However, Continental has many strengths that have allowed it to prevail through tough times and avoid complete ruin. The CEO of Continental Airlines played an important role in reviving the company. His â€Å"Go Forward Plan† vocalized the strategy of the company and focused on every aspect of the organization. Continental has a well-defined target market, providing services to upper-class and businessRead MoreSouthwest Airlines Case Study1093 Words   |  5 PagesBibliographyKernin, Roger A. and Peterson, Robert A. Strategic Marketing Problems: Cases and Comments. 11th Edition. Southwest AirlinesSouthwest Airlines employees came together in late January 1995 for their weekly Tuesday meeting. A main topic of discussion was the competitions between Southwest airlines and Continental Lite and Shuttle By United. As they were beginning the meeting a staff member advised the team of two changes Shuttle By United made to its service and pricing. First wasRead MoreUnited-Continental Meerger4494 Words   |  18 PagesOrganization Education Volume 5, Issue 1 2010 Article 1 United-Continental Merger Robert J. Carbaugh, Central Washington University Koushik Ghosh, Central Washington University Recommended Citation: Carbaugh, Robert J. and Ghosh, Koushik (2010) United-Continental Merger, Journal of Industrial Organization Education: Vol. 5: Iss. 1, Article 1. DOI: 10.2202/1935-5041.1034 Unauthenticated | 62.189.189.132 Download Date | 6/6/13 12:08 PM United-Continental Merger Robert J. Carbaugh and Koushik

Psychology The Human Behavior And Mental Processes...

A community is crowded with many different kinds of people and professions, which form issues of how work together and live with one another. In these situations, psychology serves its purpose by creating answers to these questions. The field of psychology helps create an understanding of these problems, which increases the possibility of treatment. These careers in psychology fall into three main categories of practice: psychologist, clinical psychologist and psychiatrists. Each of these categories differs in the scope of practice and number of years spent on education however; the ultimate goal of each is the same. The scope of practice for Psychologists is to study cognitive, emotional, and human actions by observing, interpreting, how people relate to one another and their environments. A psychologist is a person who counsels and works to help understand people s problems. Psychologists evaluate and study the human behavior and mental processes through laboratory experiments, and psychotherapy. Psychologists are also trained to conduct and interpret a number of tests and assessments. These types of tests can help diagnose a condition and tell more about the way a person thinks, behaves and feels. Psychologists work in a different kind of settings, including schools, colleges, hospitals, clinics, government and private offices. Work settings for psychologists depend largely on the area of their field of study. Some psychologists work independently, school psychologistsShow MoreRelatedPsychology as a Science1163 Words   |  5 PagesPSYCHOLOGY AS A SCIENCE Psychology is the scientific study of the behavior of individuals and their mental processes. (Fuchs amp; Milar, 2002). But what makes it a scientific study? First of all, why not? Nowadays the idea of psychology as a science seems so natural to us, but it was not always like this. The late-eighteenth-century declaration that a true scientific study of the mind was not possible posed a challenge that was answered in the nineteenth century when the possibilityRead MorePsychology1731 Words   |  7 PagesDifferent schools of psychology Structuralism- the first school of thought headed by Wilhelm Wundt, a German, and later by E.B. Titchener started in 1879 when experimental psychology was gaining more incentive. The structuralists, as they called themselves, thought of psychology as the study of conscious experience. They started components experience. They started that all complex substances could be analyzed through their component elements. They held that elementary mental states such as sensationsRead MoreSnapshot1702 Words   |  7 PagesPsychoanalysis From the 1890s until his death in 1939, the Austrian physician Sigmund Freud developed a method of psychotherapy known as psychoanalysis. Freuds understanding of the mind was largely based on interpretive methods, introspection and clinical observations, and was focused in particular on resolving unconscious conflict, mental distress and psychopathology. Freuds theories became very well-known, largely because they tackled subjects such as sexuality, repression, and the unconsciousRead MoreCatherine Malasa2300 Words   |  10 Pages †¢ Humanistic psychology †¢ Psychoanalysis †¢ Behaviorism †¢ Cognitive psychology INTRODUCTION Psychology is the scientific study of the mind and behavior.   Psychology is a multifaceted discipline and includes many sub-fields of study areas such as human development, sports, health, clinical, social behavior and cognitive processes. Because psychology is new a social science, it attempts to investigate the causes of behavior using systematic andRead MorePsychology : Psychology And Psychology1519 Words   |  7 PagesPsychology has been defined by many as the study of mental disorder or behavioral problems but discoveries and developments, points to psychology as the study of human mind and its functionality which includes the way we think, act, perceive things and be able to make decisions; all these makes man a complex being. Psychology isn’t just a phenomenon; it is a scientific study. Psychology as a science answers the question â€Å"why†, proposes a theory and sets experiment to test the hypothesis. The researchRead MorePsychological Perspectives: Abnormal Psychology2146 Words   |  9 PagesThis assignment is going to outline four approaches to psychology. The approaches are: psychodynamic, biological, cognitive and behavioural approaches. Psychodynamic approach studies unconscious activities in the mind to elaborate on human thoughts, feelings and behaviour (Bernistein, 2013). Freud was able to treat clients by making them recall negative aspects of their past through psychoanalytic techniques such as free association, dream interpretation and transference (Wollheim, 2008). AccordingRead MoreRoles and Functions of Different Types of Psychologists1995 Words   |  8 PagesOF DIFFERENT TYPES OF PSYCHOLOGISTS What Do Psychologists Do? Psychologists study mental processes and human behavior by observing, interpreting, and recording how people and other animals relate to one another and the environment. To do this, psychologists often look for patterns that will help them understand and predict behavior using scientific methods, principles, or procedures to test their ideas. Through such research studies, psychologists have learned much that can help increase understandingRead MorePsychology and Ob9277 Words   |  38 PagesWhat is Psychology? (Corresponds to Prologue and Chapter 1 in Myers Text; NOTE that page numbers on this do NOT correspond to the Myers text) MULTIPLE CHOICE 1. Psychology is defined as the scientific study of a) behavior and mental processes. b) diagnosis and treatment of behavioral disorders. c) conscious and unconscious mental processes. d) the mind. ANS: a DIFF: 1 PG: 1-4 TYPE: R OB: 1 2. The scientific study of behavior and mentalRead MoreClinical Psychology Questionnaire1272 Words   |  5 Pagesbehaviorism, psychology began to focus on evidence based practices and clinically sound research. Ideas evolved from primarily case study approaches to laboratory control. As scientific thought has emerged, the pendulum has shifted towards a combination of behavioral approaches and cognitive factors. For instance, Cognitive Behavioral Theory, involves more structured approaches such as relaxation techniques or self-talk, empirically supported treatments, and analysis of specific thoughts on behavior (GurmanRead MoreBehavior Therapy: Basic Concepts, Assessment Methods, and Applications.2912 Words   |  12 PagesBehavior Therapy: Basic Concepts, Assessment Methods, and Applications. Different kinds of psychotherapies have existed throughout history, and have always been rooted in philosophical views of human nature (Wachtel P., 1997). Specifically, behavior therapy intents to help individuals overcome difficulties in nearly any aspect of human experience (Thorpe G. Olson S., 1990). The techniques of behavior therapy have been applied to education, the workplace, consumer activities, and even sports

Incorrigible Children Book Essay Free Essays

In the beginning of the book, the main characters start to make progress towards their goals. When Alexander is trying to learn his name the closest he can come to is â€Å"Loyally† (55). Even if Alexander did not get his name correct, I?s hard to pronounce his name. We will write a custom essay sample on Incorrigible Children Book Essay or any similar topic only for you Order Now Alexander hard work may have not gotten him to his goal, but it was an improvement from howling. After a long day of working on not chasing squirrels, â€Å"The children would quiver and tremble†¦ But they were soon able to resist actually chasing the squirrels for whole minutes at a time† (89). All the children tried very hard. Along with the children’s hard work they improved on kicking their squirrel chasing habits. The beginning of the book, the main character goals are becoming slightly closer As the book progresses the main characters determination has started to pay off. Lady Constance was somewhat pleased when Penelope told her the children†Ã¢â‚¬ ¦ Have learned the words for many common items, such as ball, doily and so forth† (70). Lady Constance is seeing improvements in the children because of Penelope’ work toward the kids. If it wasn’t for Pongee’s interest in the kids there would be no improvement in their education. The kids not know enough words to be creative and recite a poem that goes, â€Å"Moon, moon, moon. Night, no moon? Dark. Night, yes moon? Light! Yes, moon! Ahwooooo† (92). Penelope is thrilled to know that the poetry she has read the children has inspired them to creativity is proving that the kids are starting to live normal-sis lives. As the book progresses what the main characters have done is starting help them. At the end of the book the main characters realize that hard work really does pay off. â€Å"Alexander. Please to make your acquaintance† (193). Alexander has earned to talk and is greeting guests at the Lady and Lord’s Christmas party. At the beginning of the book, Alexander could not talk at all. In the beginning of the book progress is made to completing the goals Penelope has set for the children. Later on in the story some of the smaller goals have been met in civilizing the children. Finally at the end of the book, all of the hard work paid off and the children have taken the first step to becoming more like normal children. Mayors Wood used her book, The Incorrigible Children of Gaston Place, to show the readers that if you try hard, you will never fail. How to cite Incorrigible Children Book Essay, Essays